A smarter way to support your Cisco products

Did you know there are options other than service through your OEM? Smart, reliable, flexible Cisco support. When making the decision to renew your current OEM contract or upgrade to new hardware, why not consider a third option? Discover why NVINT is a better choice for your Cisco maintenance and support needs. 

We can provide mission critical Cisco support that you’ll find saves you time and money. Meeting all of our customers’ needs is job #1 for us at NVINT. We make it easier for you to place service calls, easier to partner with your field service engineer, and easier to get the support you need.




Hardware Support

NVINT can provide 24 x 7 x 4 hardware support for all your Cisco networking and Cisco UCS equipment. NVINT has access to all necessary service and troubleshooting documentation. Hardware support for this platform includes any and all break/fix situations.





Software Support

Software support is available through the NVINT partnership. Our support offering is equivalent to CISCO’s TAC and is provided by Cisco Certified Engineers available 24×7.




Upgrades

In order to keep your systems up-to-date and/or improve working characteristics, upgrades are occasionally necessary. Through the NVINT partnership we are able to provide customers assistance with software upgrades.




Bug Fixes

Through the NVINT partnership, we are able to provide bug fixes to CISCO equipment. When CISCO documents the need for bug fixes and/or software patches that are needed to fix a problem, NVINT is here to help.





Benefits of NVINT’s Cisco Maintenance Support


  • Quick and easy service calls – no phone trees
  • Locally stocked parts
  • Cisco-certified primary and secondary engineers with hands-on network experience
  • 24×7 technical support
  • Post-warranty and End-of-life maintenance support
  • Flexible service agreements
  • 30 minute engineer call back
  • Savings of at least 30-60% over Cisco maintenance



NVINT’s CISCO Support Includes:


CISCO SWITCHES and ROUTERS

As one of the most popular switch and routing platforms on the market today, NVINT supports almost every Cisco Catalyst switch, and Cisco Router whether past or present.  


CISCO MDS

Cisco MDS (Multilayer Directors) SAN switches are well suited to support enterprise data center storage needs. NVINT supports several different MDS director models:

  • MDS 9124
  • MDS 9134
  • MDS 9216
  • MDS 9506
  • MDS 9509
  • MDS 9513

CISCO MCS

Cisco MCS (Media Convergence Servers) enables installations of 2 to 30,000 IP phones in a solitary UCM cluster supporting high-availability hosting. NVINT supports several different MCS server models:

  • MCS 7825
  • MCS 7835
  • MCS 7845

CISCO UCS

Cisco UCS (Unified Computing Servers) supports the unique needs of each application within a unified managed system. NVINT supports several different UCS models:

  • UCS B Series blade servers
  • UCS C Series rack servers
  • UCS M Series modular servers
  • UCS 5100 Series Blade Chassis'
  • UCS 6200 & 6300 Series Fabric Interconnects
  • UCS 2200 Series Fabric extenders